When is it appropriate to use SAFER?

The appropriate time to use SAFER is when moving beyond words or when words no longer work. SAFER is a technique used in crisis situations where effective verbal de-escalation has failed, indicating that the traditional methods of communication have not been successful in diffusing a tense or potentially volatile interaction. The framework emphasizes the need for alternative actions and strategies that can help manage the situation more effectively and safely, highlighting the importance of physical actions and interventions when verbal communication is insufficient.

In circumstances where individuals are non-compliant or resistant, verbal communication may not achieve the desired outcomes or understanding. Using SAFER allows court officers to pivot towards a structured approach that includes safety, assessment, facilitation, engagement, and resolution, ultimately guiding interactions towards a more controlled and resolved state, rather than relying solely on dialogue that may lead to escalation.

In contrast, scenarios where verbal communication is effective or when individuals are compliant do not necessitate the use of SAFER, as these situations can typically be managed through standard communication techniques. Similarly, while assessing the situation thoroughly is crucial, it is more about gathering information to inform decisions rather than a direct trigger for implementing SAFER strategies.